FAQ

Products on Senticos are shipped directly by the independent brands on our platform. If your order contains items from different brands, they may arrive in separate packages.

When tracking is available, you will receive tracking information after your order has been shipped. Shipping updates may differ per brand and carrier.

To request a return, contact Senticos through the Customer Support page. Include your order number, the brand name and the item you want to return. We will provide the relevant return instructions based on the product and brand’s applicable return conditions.

Products on Senticos are sold by independent fashion brands on our platform. Senticos curates the selection and provides the marketplace where shoppers can discover and buy from those brands.

Independent fashion brands can apply by emailing info@senticos.nl with their brand name, the country or city where the brand is based, and a link to their Instagram profile or website. You can also submit these details and your question through our Customer Support page. We will review whether the brand fits the current Senticos selection and contact you about the next steps.

Before a brand joins Senticos, we review its identity, collections, product quality and fit with the platform. We also ask for official business registration details to help prevent fake accounts. If a brand says it is sustainable, we ask how this is shown through its materials, production or sourcing. This information may be shown on its brand or product pages and used to place the brand in our Sustainability category. We plan to add more verification checks in the future to make Senticos even safer.

Additional import taxes, customs duties or handling charges may apply when an order is shipped internationally. Any available information will be shown on the product page or during checkout. Charges imposed by local customs authorities may not be included in the order total.