Shipping & Returns

1. Shipping

All products on Senticos are sold and shipped directly by the independent brands on our platform. The brand shown on the product page is the seller of the item. Senticos provides the marketplace, facilitates the order and payment, and supports communication between you and the brand.

Senticos does not keep products in stock and does not ship orders from one central warehouse. Your order is packed and shipped directly by the brand that made or sells the item.

If you order items from different brands, your order may arrive in separate packages.

2. Shipping times & costs

Shipping times and shipping costs can differ per brand.

You can find the available shipping information on the product page or during checkout. This may include where the item is shipped from, the estimated processing time and the shipping costs.

If no specific processing time is shown, the brand is expected to process the order within 2 working days.

Please note that shipping times are estimates. Delays can happen because of the carrier, busy periods, customs or other situations outside the control of Senticos or the brand.

3. Tracking

Once your order has been shipped, you will receive a dispatch confirmation.

Where tracking is available, the brand will also provide a tracking number or tracking link. Please keep an eye on your tracking updates, especially if the carrier asks you to collect your package or pay any import costs.

4. International orders, taxes and duties

Some products may be shipped from outside your country or outside the European Union.

If this applies, import taxes, customs duties or other extra costs may be charged by your local customs authority or delivery carrier. These costs are not always included in the product price or shipping costs.

Where required, the brand should clearly communicate relevant shipping and customs information. If you are unsure before ordering, please contact us.

5. Returns

If an item is eligible for return, you can request a return within 14 days after receiving your order.

To start a return, please contact us through our Customer Support page or email us at info@senticos.nl. Please include your order number, the brand name and the item you want to return, so we can help you faster.

Please contact us before sending an item back so we can provide you with the correct return instructions and return address. Sending an item back without contacting us first may cause delays, but it does not automatically affect your right to return an eligible item.

You do not need to give a reason for your return, but you can include one if you want to.

6. Return condition

Returned items must be in the same condition as when you received them.

This means the item must be unworn, unused, undamaged and returned with the original tags and packaging where possible.

You may try on an item to check the fit, but it should not be worn or used beyond what is needed to check the item.

7. Items that cannot be returned

Some items may be excluded from return where permitted by law, for example items made according to your personal specifications or items that are clearly personalised.

Any product-specific return exception will be stated on the product page before purchase.

8. Damaged, defective or wrong items

Please check your order when it arrives.

If your item is damaged, defective or if you received the wrong item, contact us as soon as possible. Please include your order number, the brand name and clear photos of the issue.

We will review the issue with the brand and help find a suitable solution.

9. Return costs and refunds

Return shipping costs are normally paid by the customer, unless the item is damaged, defective, wrong, or the brand’s policy says otherwise.

Once the returned item has been received and checked, the refund will be processed through the original payment method.

If your full order from a brand is returned and accepted, the standard original shipping costs will be refunded where required by law. Extra shipping options or additional delivery costs may not always be refunded.

Please note that it can take a few business days for your bank or payment provider to show the refund.

10. Exchanges

We do not offer direct exchanges for the first release of Senticos.

The fastest way to get another size, color or item is to return your order and place a new order if the item is still available.

11. Questions

For questions about shipping, returns or an order, please contact us through the Customer Support page or email us at info@senticos.nl.

To help us faster, always include your order number, the brand name and the item your question is about.