PRIVACY POLICY

Last updated: 01-09-2026
Senticos operates this store and website, including all related information, content, features, products and services, to provide you with a curated shopping experience.

Senticos is a curated fashion marketplace where shoppers can discover emerging fashion brands and where independent brands can offer their products.

This Privacy Policy explains how Senticos collects, uses and shares your personal information when you visit our website, create an account, place an order, contact us, sign up for updates, or participate as a brand on Senticos.

Please read this Privacy Policy carefully. By using our website and services, you understand that we collect, use and share your personal information as described in this Privacy Policy.

For the purpose of applicable data protection laws, the controller of your personal information is:

A.N. Mebrahtu, trading as Senticos
Email: info@senticos.nl

If you have questions about this Privacy Policy or how we handle personal data, you can contact us at info@senticos.nl.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. The personal information we collect depends on how you use Senticos.

We may collect or process the following categories of personal information:

Contact details, including your name, email address, phone number, billing address and shipping address.

Account information, including your account login details, preferences and account settings.

Order information, including the products you order, order number, order status, shipping details, return information, refund information and customer support information.

Payment and transaction information, including payment status, transaction details and payment confirmation. Senticos does not intentionally collect or store full payment card details directly.

Communication information, including the information you send to us when you contact us by email, through our Customer Support page or through another contact form.

Device and usage information, including your IP address, browser type, device information, pages visited, cookie preferences and basic website or security logs.

Marketing and waitlist information, including your name, email address, signup type, interests or preferences if you provided these, and whether you signed up as a shopper, brand or creative.

Brand information, including brand name, contact person name, email address, phone number if provided, business address, Chamber of Commerce number, VAT number where applicable, payout or bank details where needed, contract details, product information, stock information, listing information and communication with Senticos.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, for example when you create an account, place an order, contact us, sign up for updates or provide brand onboarding information.

Automatically through the website, for example through cookies, checkout tools, security logs and similar technologies.

From service providers, such as Shopify, Webkul, MailerLite, payment providers or other tools that help us operate the website, marketplace, checkout, email updates or customer support.

From brands, where needed to handle orders, shipping, returns, refunds, customer service, disputes or product-related questions.

How We Use Your Personal Information

Depending on how you interact with Senticos, we may use your personal information for the following purposes:

Providing the Services. We use your personal information to operate Senticos, create and manage accounts, process orders, arrange shipping, handle returns and refunds, provide customer support and manage communication with shoppers and brands.

Processing orders and payments. We use personal information to process purchases, confirm orders, arrange payment, handle refunds and keep financial records.

Shipping and delivery. We use personal information to arrange delivery of your order. Because Senticos is a marketplace, the brand you order from may receive the information needed to ship your order.

Returns, refunds and complaints. We use personal information to handle return requests, refund requests, damaged or wrong item reports, customer complaints and related communication.

Brand onboarding and marketplace management. We use brand information to onboard brands, manage brand accounts, display products, manage listings, communicate with brands, process payouts and handle platform-related administration.

Marketing and updates. We may use your email address to send updates, launch news, newsletters or marketing emails if you signed up for this. We use MailerLite for email updates and marketing emails. You can unsubscribe at any time.

Security and fraud prevention. We use personal information to keep the website and checkout secure, prevent misuse, detect fraud and protect Senticos, shoppers and brands.

Legal and administrative reasons. We use personal information where needed to comply with legal obligations, tax administration, accounting, dispute handling, enforcement of agreements and requests from public authorities where required by law.

Improving Senticos. We may use limited technical and usage information to understand how our website is used and to improve the platform.

Legal Bases

Where the GDPR applies, we process your personal information under the following legal bases:

Performance of a contract, when we need your information to create an account, process an order, arrange shipping, handle returns or manage the brand partnership.

Legal obligation, when we need to keep financial records, comply with tax rules, respond to legal requests or meet other legal obligations.

Consent, when you sign up for newsletters, marketing emails or where certain analytics or marketing cookies require consent.

Legitimate interest, when we use personal information to secure the platform, prevent fraud, respond to customer or brand questions, improve our services or protect our business, as long as your privacy rights do not override those interests.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties where needed for the purposes described in this Privacy Policy.

We may share personal information with:

Shopify, which powers the store, checkout, customer accounts and order management.

Webkul, which supports marketplace and vendor management.

Payment providers, such as Shopify Payments, Stripe, Stripe Connect or another payment provider used at checkout, where enabled.

MailerLite, for email updates, newsletters and marketing emails.

Meta, if Meta Pixel or Meta advertising tools are active on the website.

Brands on Senticos, where needed to process orders, ship products, provide tracking, handle returns, refunds, customer service, warranty matters or disputes.

Delivery carriers, where needed to deliver an order.

Service providers, such as hosting, security, analytics, email, accounting, customer support or technical service providers.

Professional advisers, where needed for legal, tax, accounting or administrative reasons.

Public authorities, if we are legally required to share personal information.

We do not sell your personal information.

Relationship with Shopify

Senticos is powered by Shopify. Shopify provides the technical store infrastructure, checkout, customer account tools, order management and related services.

Personal information submitted through the store may be processed by Shopify to provide and improve these services. Shopify may also process certain information as an independent controller for its own services, depending on the feature used.

To learn more about how Shopify handles personal information, you can review Shopify’s own privacy information.

Relationship with Marketplace Brands

Senticos is a marketplace. This means that when you buy a product from a brand on Senticos, the brand may receive the personal information needed to handle your order.

This may include your name, shipping address, email address, phone number if needed for delivery, order details, product details, tracking information, return information, refund information and customer support information.

Brands may only use customer data received through Senticos where needed for order fulfilment, shipping, tracking, returns, refunds, warranty handling, customer service, legal obligations, tax administration or dispute handling.

Brands are not allowed to use customer data received through Senticos for their own newsletter, direct marketing, retargeting, community marketing or off-platform sales, unless you have given separate valid consent for that specific purpose.

Cookies and Similar Technologies

Senticos uses cookies and similar technologies where needed to make the website work. For example, cookies may be used for the shopping cart, checkout, login, security and remembering privacy choices.

We may also use analytics or marketing cookies, such as Meta Pixel, if these are active on the website. Where consent is required, we will ask for your consent before using these cookies.

You can manage cookies through the cookie banner, where available, or through your browser settings.

Please note that blocking cookies may affect how the website, cart, checkout or account features work.

Third Party Websites and Links

Our website may contain links to brand websites, Instagram, TikTok or other third-party websites and social media platforms.

If you click on these links, the privacy policies of those third parties apply. Senticos is not responsible for how third parties process your personal information.

Children’s Data

Senticos is not intended for children or minors.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@senticos.nl so we can review and delete the data where necessary.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and unlawful processing.

These measures may include secure connections, access controls, platform security settings and limiting access to personal information where possible.

No system is completely secure. If you think there is a security issue, please contact us at info@senticos.nl.

We do not keep personal information longer than necessary for the purpose for which it was collected, unless we have to keep it longer because of a legal obligation.

In general, we use the following retention periods:

Customer accounts are kept as long as the account is active or as long as needed for orders, support, legal or administrative purposes.

Orders, invoices and financial records are kept for 7 years because of Dutch tax administration rules.

Customer support messages are kept for up to 24 months after the request has been resolved, unless longer storage is needed for a dispute, legal claim or administration.

Newsletter and waitlist data are kept until you unsubscribe or ask us to delete your data, unless we need to keep limited data to prove consent or handle a complaint.

Brand and contract data are kept during the collaboration and afterwards as long as needed for legal, tax, administrative, payment, dispute or customer service purposes.

Security and technical logs are usually kept for up to 90 days, unless longer storage is needed for security, fraud prevention or incident handling.

Your Rights and Choices

Depending on where you live, you may have the following rights in relation to your personal information:

Right to access. You may ask us for access to the personal information we hold about you.

Right to correction. You may ask us to correct incorrect or incomplete personal information.

Right to deletion. You may ask us to delete your personal information.

Right to restriction. You may ask us to restrict how we use your personal information.

Right to object. You may object to certain processing of your personal information.

Right to data portability. You may ask to receive a copy of your personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent. Where we rely on consent, you may withdraw your consent at any time. This does not affect processing that took place before you withdrew your consent.

Managing communication preferences. If you receive marketing emails from us, you can unsubscribe at any time through the unsubscribe link in the email or by contacting us.

You can exercise your rights by contacting us at info@senticos.nl.

We may ask you to verify your identity before we handle your request. We will respond within the period required by law.

We will not discriminate against you for exercising your privacy rights.

Automated Decision-Making

Senticos does not use automated decision-making that has legal or similarly significant effects on you.

Payment providers, Shopify or other service providers may use automated checks for fraud prevention, security or payment processing. These checks are part of their own services and are used to keep transactions safe.

Complaints

If you have questions or complaints about how we process your personal information, please contact us first at info@senticos.nl so we can try to resolve the issue.

If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

International Transfers

We may transfer, store or process personal information outside the country where you live, including outside the European Economic Area.

This may happen because some service providers, payment providers, Shopify-related services or brands may be located outside the EEA. Some brands on Senticos may also be located outside the EEA, such as in the United Kingdom or Japan.

Where personal information is transferred outside the EEA, we use appropriate safeguards where required, such as an adequacy decision by the European Commission or Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our services, tools, legal obligations or privacy practices.

We will post the revised Privacy Policy on this website and update the “Last updated” date. If we make important changes, we may also notify you by email or through the website where appropriate.

Contact

If you have questions about this Privacy Policy, how we handle personal information, or if you want to exercise your privacy rights, please contact us at:

Senticos
Abenar Mebrahtu
Email: info@senticos.nl